Privacy policy

Privacy Policy

At Gaia Uncovered, we honour the trust you place in us—not just when you choose our skin care, but also when you share your personal details with us. Just as we care deeply about sourcing pure, natural ingredients for your skin, we care about protecting your privacy and treating your data with respect.

This Privacy Policy explains how we collect, use, and protect your information when you visit or shop with us at gaiauncovered.com.au (the “Site”). By using our Site, you agree to the terms in this Policy.

1. Collecting Your Personal Information

When you interact with our Site—whether browsing, placing an order, or reaching out for support—we collect information to help us serve you. This includes:

🌿 Device Information

What we collect: browser type, IP address, time zone, cookie data, pages you visit, search terms, and how you interact with our Site.
Why we collect it: to ensure the Site works smoothly for you, to keep it secure, and to understand how visitors engage so we can improve your experience.
How we collect it: automatically through cookies, tags, pixels, and similar technologies.

🌿 Order Information

What we collect: your name, billing and shipping address, payment details (like credit card numbers), email address, and phone number.
Why we collect it: to process your orders, arrange delivery, provide invoices and confirmations, and communicate updates about your purchase.

🌿 Customer Support Information

What we collect: details you choose to share when you contact us for help or feedback.
Why we collect it: to provide caring, personalised support.

We only collect what’s necessary for these purposes and keep your data as secure as possible.

2. How We Use Your Information

We use your information to:
🌱 Fulfil and deliver your orders.
🌱 Process secure payments.
🌱 Share updates, promotions, or product recommendations (if you’ve chosen to hear from us).
🌱 Improve and optimise our Site for your experience.

3. Sharing Your Information

We only share your information with trusted service providers who help us bring Gaia Uncovered to you:

🌿 Shopify: powers our online store. Shopify Privacy Policy
🌿 Payment gateways and shipping providers: to process your purchase and deliver your order.
🌿 Legal obligations: if required by law or to protect our rights.

We do not sell your personal information—ever.

4. Thoughtful Advertising & Remarketing

We may use your information to share Gaia Uncovered with people who may feel connected to our philosophy and products. This means you might see Gaia Uncovered ads on other websites or social platforms after visiting us.

This happens by using:

Cookies and similar technologies to understand your interactions with our Site.
Limited data sharing with trusted platforms (like Facebook and Google) to deliver meaningful, relevant messages.

🌱 Your Choices

Your journey is yours to guide. You can:

Adjust your browser settings to block or clear cookies.
Opt out of personalised ads by visiting:

Even if you opt out, you may still see our ads—but they won’t be tailored to your interests.

5. Cookies: Small Tools for a Better Experience

Cookies are tiny data files stored on your device that make your experience on our Site smoother and more intuitive. They help us:
🌿 Remember your preferences and keep your shopping cart secure.
🌿 See how people use our Site so we can refine it over time.

You can manage cookies through your browser settings. Keep in mind that disabling cookies may impact certain features of our Site.

6. Your Privacy Rights

As an Australian customer, you have the right to:
🌱 Request access to the personal information we hold about you.
🌱 Ask us to correct or update inaccurate information.
🌱 Request that we stop using your information for direct marketing.

To exercise these rights, email us at info@gaiauncovered.com.au.

7. Changes to This Policy

As Gaia Uncovered evolves, we may update this Privacy Policy to reflect new practices or comply with regulations. Any changes will be posted here, so you always know how your information is being cared for.

8. Contact Us

For any questions, concerns, or requests about your privacy, please get in touch:

📧 info@gaiauncovered.com.au
📮 Gaia Uncovered, PO Box 676 Narellan NSW 2567, Australia

Last updated: 05/07/2025